Our Policies
Thank you for shopping at Flextank.com. If you are not entirely satisfied with your purchase, we’re here to help.
RETURNS
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
REFUNDS
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
CONTACT US
If you have any questions on how to return your item to us, contact us at flexsales@flextank.com
Shipping Policy
Thank you for visiting and shopping at Flextank.com. Following are the terms and conditions that constitute our Shipping Policy.
INTERNATIONAL & DOMESTIC SHIPPING POLICY
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
SHIPPING RATES & DELIVERY ESTIMATES
Due to the size and weight of our products, prices do NOT include shipping. Go ahead and check out online and our customer service will contact you to get you the most economical, fastest shipping to your location. We will process this agreed upon shipping charge to your card afterwards.
When your tanks are delivered, be sure to inspect before signing.
Bill of lading should not be signed if damage is noted.
Freight charges listed on invoice reflect the minimum requirement of a loading dock or a forklift.
Additional freight charges will be assessed for residential deliveries, re-deliveries, lift gates, or driver labor needed to assist in unloading.
Please note: this purchase may be liable for use tax in your state. Any such taxes are the responsibility of the purchaser.
CONTACT US
If you have any questions on shipping your item to us, contact us at flexsales@flextank.com
